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The Art Of Complaining, When You’ve Tried Everything Else
It shrinks your brain. Yes, we know.
It puts people off you. Yes, yes.
It makes you unhappy.
Yes, yes, we know that too, but sometimes the only thing that stands in the way of you and something you need is a complaint.
I don’t like doing it. I’m a suffer quietly and get outta there kind of person, but sometimes the opportunity cost of sucking it up is just too high.
Anyway, the occasional and artful, moan-with-intent doesn’t make you Ebenezer Scrooge.
A well-executed complaint strategy is something you can put together to counter many of today’s annoying service or product failures. But use it sparingly, or you’ll get a reputation.
A friend of mine told me about a dispute he had with a significant UK real estate agency. They owed him £2000 for some legitimate reason. He’d asked, emailed and phoned and even stopped into the office, and they’d all but laughed him away.
So he took to Twitter and every day over a month he scheduled a tweet that said,
(bad estate agent) are c****
He soon got his money back.
While I need to stay off the C-word to obtain clients, I was inspired by his highly effective…
